If you’re reading this then you have ordered a rental for your event.
Here are a couple of reminders to make sure everything goes smooth:
CANCELLATION POLICY: Deposits are non refundable and guarantee your rentals for the day of your event. Rescheduling options are only available due to inclement weather, and sufficient notice must be given – at least 1 week in advanced.
REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due no later than the day prior to your event. This helps us ensure that there are no delays in delivery. If no payment is processed on day of delivery we will charge the card on file. Please let us know if you’d rather pay cash for the remaining balance.
GRASS: Please be sure to have your grass cut no later than the day before we set up.
TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered curbside. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up.
SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected.
POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.
WATER SOURCE: If renting a waterslide please make sure your hose is no less than 50ft and reaches set up area. If you do not have a hose please let us know .
STAKES: We drive stakes into the ground to secure most equipment. In accordance with state laws, someone from the state may come out to your property and mark the underground utilities.
SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where NOT to stake.
GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.
LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.
If you have any questions please call or text us at 239-946-9847 Otherwise we’ll see you soon!